FAQ

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 24-48 hours of production time for your order to ship out, average shipping times are 6-17 days within the USA and usually 9-18 days to the rest of the world. If you have any questions, email us at support@myfitnessvault.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product arrives defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the return package.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered my address incorrectly, what should I do?

If you have miss spelled or auto-filled an incorrect address, wait for your order confirmation email. Once you confirm the address given is wrong, please notify us via email at support@myfitnessvault.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 6-17 days within the USA and usually 9-18 days to the rest of the world.

I have unanswered questions, can you please help?

Absolutely, we are here for you! Please send us an email at support@myfitnessvault.com and we will be happy to assist you in any way we can.

To help us in getting you a prompt response please attach the name on the order, your order number and the question. Thank you!